This Thursday, as I reflect on the happenings from Wednesday, I am reminded of an old saying, that encourages one to be vocal if things aren’t right. A while back I related the tales from our holiday travels and tribulations here on the blog. Suffice to say, the experience was less than pleasant as the airline pretty much left us flailing about aimlessly and helplessly. On top of the travel troubles, we were also frustrated by the severe lack of customer service (which in my opinion was the very essence of not right).
It was on the lack of customer service basis that I wrote to the airlines. Included in the correspondence were our flight numbers, names of people we dealt with, and the topper – a weather report from Charleston on the day of travel. The reason that was the topper was because the airline originally claimed that weather problems delayed our initial flight.
This documentation, and the simple fact that I wrote to them, was the likely reason I received a check for almost a full reimbursement of all extra expenses we incurred. While the reimbursement is definitely nice, what floored me was both acknowledgement of where the responsibility lies, and an apology from the airline.
My faith in corporate America is somewhat restored, but more so…it’s my firm belief that The Squeaky Wheel Gets the Grease